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Services


Services

Sense, Explore, Model, Design, Build, Consultancy

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Services


Services

Sense, Explore, Model, Design, Build, Consultancy

The services below can be deployed independently or in combination depending on your starting point, purpose and budget scope. 

Click on image to learn about each service or scroll down to view them all

Sense

Explore

Model

Design

Build

Workshops Consultancy

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Sense


Sense

Ecosystem Possibilities, Futures, Frames

Sense


Sense

Ecosystem Possibilities, Futures, Frames

Sense ecosystem futures and possibilities. Scope initial ecosystem value frames

Become familiar with Service Ecosystem Value Design®, explore complexity and ecosystem thinking, frame an ecosystem, gather and explore emergent futures and possibilities, and design alternative frames for growth, adaptation and value-creation.

Scope

  • Obtain an introduction to my Service Ecosystem Value Design® framework

  • Frame an ecosystem using dynamic contexts to organise the sensemaking task

  • Map one or more ecosystems, and populate with current practices and actors

  • Learn the basic principles of complexity science

  • Explore new perspectives on ecosystem value, discover the core drivers of value-creation, and compare them to the current assumptions and measures used in your organisation

  • Understand the nature of complex ecosystem problems, their root-causes and the reasons for their persistence

  • Evaluate the evolution of existing practices,  programmes and initiatives

  • Sense emergent weak signals of value evolution

  • Gather high-level indicators of ecosystem opportunity free of solution-thinking

  • Frame emergent possibilities and spaces for value-creation and deeper exploration

  • Design a more comprehensive, deep-dive ecosystem value study in the Explore module

Value

  • See opportunities, value, growth and transformation through an ecosystem frame and lens

  • Evaluate current organisational strategy, value propositions and concepts using a new frame of thinking and value-creation logic

  • Escape the limitations of the dominant logic of short-term value-thinking

  • Understand the flaws of existing innovation and design thinking approaches and methods

  • Discover and harness diverse perspectives, ideas and meanings within ecosystem actors, teams and functions

  • Begin the journey of adaptation towards higher, systemic and more sustainable forms of value and its co-creation

Who for?

Companies and organisations searching for cost-effective means to discover new paths to grow, adapt and transform effectively, with positive impact. Ecosystem Sense provides a rapid immersion in Service Ecosystem Value Design® to help you begin your journey towards sustained ecosystem-based value-creation. It is suitable for companies of any size and geographical location, and requires moderate budget.

Mode

  • 1- or 2-day workshop orientation to Service Ecosystem Value Design®

  • 15-20 day collaborative programme to sense emerging value and directions and to frame your new purpose, high-level strategy and outline value-propositions 

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Explore


Explore

Customer and Actor Needs, Practices, Experiences

Explore


Explore

Customer and Actor Needs, Practices, Experiences

Explore an ecosystem deeply to reveal precision value-creation opportunities

Deeply explore a carefully framed ecosystem to learn, reveal and measure new systemic value-creation, growth, adaptation and transformation opportunities.

Scope

  • Map practices, actors and resources in a framed ecosystem

  • Reveal the diversity of capabilities, capacities, experiences, resources and outcomes amongst different ecosystem actors

  • Understand the nature, dynamics, status and evolution of ecosystem practices, including the limits, operationalisation and efficacy of emergent paradigms

  • Identify key factors, constraints and conflicts that are preventing ecosystem adaptation and the ability to address opportunities

  • Capture novel value-creation opportunities, directions and possibilities free of solutions and technology-bias

  • Measure and prioritise ecosystem actor unmet needs and capability gaps

  • Build a new view of an ecosystem for strategy, technology, service and product design and innovation

  • Theme opportunities into Value Frames – evidenced spaces for ongoing value discovery and creation

Value

  • Overcome the tendency to think of all problems as wicked and too complex to analyse and understand, leading to unnecessary and ineffective experimentation and iteration

  • Deep-dive into an ecosystem to capture new knowledge and insight free of solutions and other bias

  • Reveal the dynamics of an ecosystem, and current and possible drivers of emergence and value

  • Identify target opportunities with confidence and form advanced frames of ecosystem strategy, learning and action

  • Discover the main barriers to change, evolution and transformation in an ecosystem

Who for?

Companies and organisations seeking to understand a potential or existing ecosystem deeply, and identify multiple new evidenced opportunities to grow, adapt and transform effectively with positive impact. Ecosystem Explore is our full ecosystem analysis programme requiring internal commitment and consensus towards an ecosystem view. It is suitable for larger organisations and requires moderate-high budget.

Mode

  • 45 to 90+ day custom-designed ecosystem exploration programme depending on scope

  • Frequent interim deliverables to engage with learning and shape programme direction 

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Model


Model

Ecosystem Size, Business Case, Dynamics

Model


Model

Ecosystem Size, Business Case, Dynamics

Evidence, model and measure ecosystem value, drivers and dynamics

I model value-based opportunities and the dynamics of an ecosystem. This informs the design of commercial cases, adaptive strategy, programmes, business and operational models and propositions, and guides advanced systemic decision-making.

Scope

  • Determine ecosystem size, profile, dynamics, key needs and priorities

  • Model actor segments, experience, size, profile, capabilities, capacities, meanings, knowledge and resources, and changes in all of them

  • Create decision frameworks of ecosystem value, cost dynamics and drivers, experience, capability gaps and outcomes, showing hot spots and opportunities for value creation

  • Assess the value-based impact of external assets and new product, service and technology concepts prior to their licensing, purchase, prototyping or creation

  • Model the impact of practice adaptations, disruptions and creation in an ecosystem

  • Gather evidence and inputs to inform ecosystem policy and strategy decisions and design

  • Benchmark existing research, data and value measures with my model of ecosystem value, factors and relationships

  • Develop a fully-evidenced and costed ecosystem business, operational or service model

Value

  • Obtain deep insight into ecosystem value dynamics along with applied measures for advanced, systemic decision-making

  • Better understand and consider the drivers and factors underlying unmet needs, experiences and problems

  • Anticipate the likely impact of ecosystem interventions, adaptations and technologies prior to initial or additional investment, acquisition, development

  • Determine likely customer responses and take the “case for change” to them with deep evidence of the likely efficacy and impact of your strategy, programme, concept(s), technology or initiative

Who for?

Companies and organisations, along with investors seeking to determine and measure the complex, connected value dynamics of framed ecosystems, and then assess the effect of concepts and adaptations with greater confidence and knowledge. Ecosystem Model is conducted with other service modules or standalone depending on your research and data quality.

Mode

  • A range of service modes are available depending on whether we run Ecosystem Model against your existing data or our own that we gather from our other modules.

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Design


Design

Ecosystem Strategy, Value Propositions, Emergence

Design


Design

Ecosystem Strategy, Value Propositions, Emergence

Design, assess and/or adapt ecosystem strategy, value propositions and concepts 

I help explore and interpret value opportunities and dynamics, then co-create, assess and adapt strategies, propositions and concepts for growth, improvement and transformation in a framed ecosystem.

Scope

  • Explore ecosystem Value Frames, their meaning, implications and possibilities

  • Co-create new directions for ecosystem value-creation with ecosystem actors

  • Design adaptive ecosystem growth strategy

  • Co-create multiple ecosystem value propositions spanning practice, product, technology, service concepts, using Value Frames to guide ideation, design and collaboration

  • Assess and develop new business, commercial and operational models

  • Consider the impact of emergent technologies and practices and other systemic adaptations and influences

  • Identify and incorporate new value drivers, model and measures into performance evaluation and MIS

  • Explore adjacent ecosystems to diversify existing propositions and capture new value

  • Create ecosystem marketing, branding, positioning,. access and pricing plans

Value

  • Develop ecosystem-level, emergent adaptive strategy and outlook. My approach enables an organisation to work within Value Frames to explore, create and adapt value on an ongoing basis.

  • Co-create smarter, informed and evidenced solutions of all kinds with ecosystem actors. Solutions can be strategies, policies, products, technologies or services.

  • Pursue ongoing learning within a wider ecosystem view of opportunity that is not limited by narrow, silo-based short-term assumptions of solutions or ecosystem value

  • Advance systemic value-creation on a sustained and sustainable basis

Who for?

Companies and organisations wanting to transform their growth profile, develop winning value propositions, and enter new value-creation spaces.

Mode

  • Custom-designed facilitated workshops and online content collaboration sessions

  • Design services may be run standalone or in combination with Sense services for a  faster-to-concept and strategy programme, without deep evidence.

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Build


Build

Orchestration, Leadership and Learning Capabilities

Build


Build

Orchestration, Leadership and Learning Capabilities

Build and adapt ecosystem leadership, orchestration and value design capabilities

We review your current organisation, strategy,  capabilities, knowledge and resources against ecosystem-level contexts and frames. We then deploy our workshop, models and tools to help you build and embed your own Service Ecosystem Value Design® capabilities.

Scope

  • Assess current perspectives, frames and meanings of ecosystem, complexity and value

  • Determine gaps in desired performance using my capability assessment tools and models

  • Benchmark organisational design and leadership approaches against emerging models of self-organisation, ambidexterity and strategic agility

  • Assess current measures of innovation performance, value and investment against my proprietary model of ecosystem value drivers, measures and indicators.

  • Determine the fitness of capabilities, strategy and concepts to align with and advance emergent developments in technology and practice

  • Review design thinking and innovation methods for their ability and capacity to capture and address systemic challenges and opportunities

  • Scope ecosystem value-creation platforms and identify desired assets, resources, partners and capabilities

  • Adapt existing strategy, resources, capabilities and knowledge to fit with opportunities of systemic insight and value, and set-up systems to monitor and evolve them on an ongoing basis

Value

  • Avoid an excessive concern with the “here and now” and instead build the capacity to see ecosystem futures, foresight new possibilities and build the capacities to realise them

  • Dispense with a tendency to jump-on the latest fads and ideas, without reflecting on their relevance or balance with the realities of the ecosystem

  • Transform value design, leadership and self-management capabilities within a more holistic view of value and opportunities, then lead your organisation to capture them whilst pursuing adaptive and ongoing learning

Who for?

Companies and organisations struggling to effect improvements in performance , and who wish to transform their growth profile to harness ecosystem-level opportunities, and do so on a sustained and sustainable basis. Organisations and companies may be pursuing an ecosystem leadership position or want to extend and diversify beyond traditional markets and silos of value.

Mode

  • A mixture of telephone interviews, online surveys, workshop assessment, customised to organisational type, size and purpose

  • Ongoing assessment and follow-up

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Workshops and Consultancy


Workshops and Consultancy

Workshops and Consultancy


Workshops and Consultancy

Workshops

I offer a range of different workshop and training programmes, usually on a tailored basis.

I provide a rapid one-day introduction to Service Ecosystem Value Design®, with bespoke content.

Or, you might prefer me to facilitate a longer, customised event where we work together on framing and exploring one or more ecosystems, designing value propositions and exploring new mechanisms and capabilities for ecosystem value-creation.

Whichever format you choose, you’ll be inspired by my novel perspective, approach and frameworks for driving and sustained value-creation - eco-systemically.

Consulting

I am also available too for short- and medium-term consulting assignments, in Europe or US. Please get in touch to discuss your problem or opportunity.

Why not take a quick look at my testimonials?